Category Archives: Customer Management

Customer Satisfaction – Measure it

Customer Satisfaction Measurement In every sales management training course I have ever gone to the subject of getting the sales force to identify the client’s needs and then meeting these is, rightly, covered. It is a key subject, which is … Continue reading

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Surveying Your Contracted Customers

Surveying Your Contracted Customers Keeps You In the Game The only way to head off this type of silent erosion is to keep connected to your contracted customers. Seeking their feedback early and often and addressing critical issues helps to … Continue reading

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