Tag Archives: feedback management

SMS Enabled Feedback System

There is no bigger opportunity to efficiently capture customer feelings about a company’s products or services at the point of experience and measuring customer satisfaction. “Ninety-eight percent of mobile phones are SMS enabled out of the box with 94 percent … Continue reading

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Customer Satisfaction Programs – Make it Strong

For more than a hundred years, businesses have gathered customer feedback with the goal of using it to increase customer retention and sales. Early customer satisfaction programs fell short of this goal because they could not quickly relate customer feedback. … Continue reading

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