Tag Archives: measuring customer satisfaction

Customer Satisfaction – Measure it

Customer Satisfaction Measurement In every sales management training course I have ever gone to the subject of getting the sales force to identify the client’s needs and then meeting these is, rightly, covered. It is a key subject, which is … Continue reading

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Customer Satisfaction-Whats it

Because the concept of customer satisfaction is new to many companies, it’s important to be clear on exactly what’s meant by the term. Customer satisfaction is the state of mind that customers have about a company when their expectations have … Continue reading

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